Service Agreement
We are pleased to offer your goodself and your pet(s) our service(s) upon the following terms and conditions:
Service Package
1. We will provide all our services in accordance with our latest information booklet and your instructions as more particularly provided in the Booking Form which we have received from you earlier.
2. We reserve all the rights to amend modify revise the contents of the service package. In this regard, please refer to our information booklet which may be updated from time to time without prior notice. Despite the aforesaid, the updated information booklets will not have retrospective effect in any event.
3. You acknowledge and confirm that you have read and understood our latest information booklet which all of our services and potential risks have been introduced and explained therein.
House Rules
4. You acknowledge and confirm that you have read and understood our latest house rules which you and your pet(s) would be subject to during the course of having our service(s). You agree that you and your pet(s) would be bound by the house rules.
5. We reserve all the rights to amend modify revise the contents of the house rules. In this regard, please refer to our house rules which may be updated from time to time without prior notice. Despite the aforesaid, the updated house rules will not have retrospective effect in any event.
6. You acknowledge and agree that we have absolute discretion to terminate this agreement in the event that you and / or your pet(s) breach any terms of the house rules, in which event you will be required, inter alia, to collect your pet(s) and leave our premises immediately, etc, whereas all the payments made to us would not be refunded. Upon the termination of this agreement under no circumstance we shall be having any further responsibilities to you and / or your pet(s). We would also reserve all the rights to claim against you for all the damages caused to us by virtue of your and / or your pet(s)’ breach (es) of the house rules.
Liability
7. You acknowledge and agree that you will be solely responsible for all of your and / or your pet(s)’ act(s) behavior(s) sickness(es) during the course of having our service(s). You further agree that you will indemnify us on all our damages outgoings disbursements legal costs arising from all of your and / or your pet(s)’ act(s) and behavior(s) sickness(es) (save and except that the same is caused by our negligence).
8. You acknowledge and agree that you have assumed all risk of illness disease harm injury whatsoever to you and / or your pet(s) during the course of having our service(s) (in particular those listed in our information booklet) (save and except that the same is caused by our negligence). You further agree that our liability shall in no circumstance exceeded the sum of HK$2,000.00 per pet.
9. In the event you have special additional instructions requirements to us which are out of the service package (you acknowledge and agree that we have absolute discretion to refuse such special additional instructions requirements), you acknowledge and agree that we shall under no circumstance have any liability in relation to those special additional instructions requirements (save and except that the same is caused by our negligence).
10. You acknowledge and agree that it is your own responsibilities to keep an eye on your properties when you / your pet(s) are using our service(s). You further agree that under no circumstance we shall be held be liable for loss and damages to your properties (save and except that the same is caused by our negligence).
Payment
11. You acknowledge and agree that you would pay in accordance with the price schedule and the payment manner as stipulated in the information booklet and house rules respectively, i.e. 50% of our charges shall be settled upon making reservation of our service(s) and the rest of our charges shall be settled immediately before your and / or your pets’ usage of our service(s).
12. You acknowledge and agree that in any event all the payment made to us cannot be refunded save that if cancellation of reservation of our service(s) is sought 14 days prior to the scheduled service(s) date(s), you can then spend the reservation payment in PetWorld within 30 days upon the cancellation, whereas when the 30 days period is expired the reservation payment will be forfeited immediately without further notice.
13. Without prejudice to the forging, you further agree that under no circumstance, refund can be made or clause 11 can be applicable. The booked service cannot be rescheduled.
14. In the event that you choose to settle our charges by issuing cheque(s) to us, if the said cheque(s) cannot be honored at its stipulated time and that our charges cannot be settled by means other than issuing cheque(s) on or before the usage of our services, you acknowledge and agree that without prejudice to our rights to recover the outstanding charges, you would have to pay to us an additional administrative fees in the sum of HK$150.00.
Additional Service(s) arrangement
15. You acknowledge and agree that we have absolute discretion to accept or not additional service(s) to be ordered during the course of having our service(s). In the event that additional service order(s) is / are accepted by us, you acknowledge and agree that the terms and conditions regarding the additional service(s) shall be the same as to this agreement, whereas you and your pet(s) shall also be subject to.
16. You acknowledge and agree that extension of hotel accommodation service due to weather issue would also be regarded as a kind of additional service.
17. In the event that additional service(s) is added to the original service(s) package, you acknowledge and agree that all our outstanding charges shall be settled as soon as possible but in any event no later than that the service(s) are finished. You further acknowledge and agree that save as having the right to recover the outstanding charges, we also have undisputable right to withhold your pet(s) and send the same to relevant government bodies for their disposal if our charges are not settled as herein stated.
Contingency
18. You acknowledge and agree that we are not veterinarians and therefore are not expected to diagnose detect observe provide treatment against illness disease or harm whatsoever suffered by your pet(s) during the course of having our service(s) (save as except simple treatments pill feeding, eye drop, ear drop, etc. as previously instructed by you). Whereas if we observe the same we would only immediately report to you and seek for your further instructions.
19. In the event that we cannot contact you or other persons as previously instructed by you by all means within 2 hours (in emergency 2 hours limitation would be changed to 5 minutes) after we observe that your pet(s) is /are suffering from illness disease or harm whatsoever during the course of having our service(s), you hereby, grant an absolute discretion to us allowing us to take appropriate actions including but not limited to engaging veterinarians to provide necessary treatment(s) to your pet(s), in which event you will be solely responsible for all the costs to be incurred thereon, whereas we will under no circumstance be held liable for all the actions taken (except which are taken negligently).
Warranty
20. You acknowledge and confirm that all the information provided to us no matter in writing or orally are accurate and true. You acknowledge and agree that we shall not be held liable for all losses arising from whatsoever due to inaccurate or wrong information provided by you.
21. You acknowledge and confirm that you are the sole owner of the pet(s) and the ownership is free and clear of all liens charge or encumbrances whatsoever.
Miscellaneous
22. You acknowledge and agree that you will have to execute a departure form / delivery form after you and / or pet(s) finished our service(s) and the said departure form shall be returned to us within reasonable time for our office record.
23. You acknowledge and agree that in the event that your pet(s) are not picked up by you or other persons as previously instructed by you immediately after our service(s) (or termination of this agreement), we have absolute discretion to send the same to relevant government bodies for their disposal without further notice.
24. You acknowledge and agree that we have absolute discretion to terminate this agreement in the event that you and / or your pet(s) breach any terms herein, in which event you will be required, inter alia, to collect your pet(s) and leave our premises immediately, etc, whereas all the payments made to us would not be refunded. Upon the termination of this agreement under no circumstance we shall be having any further responsibilities to you and / or your pet(s). We would also reserve all the rights to claim against you for all the damages caused to us by virtue of your and / or your pet(s)’ breach (es) of this agreement.
25. You acknowledge and agree that we shall not be liable for i) failure to perform our obligations as stipulated in this agreement; ii) losses and damages to you and / or your pet(s) if such failure / losses and damages are as a result of Acts of God (including fire, flood, earthquake, storm, rainstorm, typhoon, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service, in which event we undertake that we would take all reasonable steps to minimize the losses and damages.