EXEMPTION LETTER
Thank you for placing trust on Petworld Resort Ltd. and welcome to join our big family! Accommodating our fundamental slogan “Lovin’ your pet like you do” which is at all times our visional target, we sincerely hope that both your goodself and your lovely adorable fascinating pets would find us the best recreation and accommodation providers for every single pet owner and pet!
In order to achieve the aforesaid, we hereby promise that we would devote ourselves to provide all of our services available to your goodself and your pets!
Nevertheless, to enhance mutual understandings and to avoid non-desirous conflicts / disputes among your goodself and us, we respectfully seek your kindest attention to the following matters / circumstances / possibilities, which, even with our best effort, might be happened inevitably on your goodself or your pets when your goodself or your pets are in use of our service(s), whereby we cannot assume liabilities therefore (of course we will bear the responsibilities if the same is caused by our faults / negligence).
HOTEL ACCOMMODATION SERVICE
- Due to a sudden change of living and residing environment (and eating habit)(or sudden change of weather such as heavy rains, thunderstorm, etc.), your pets may have symptoms on separation anxiety resulting in sickness (including but not limited to heart attack, enterogastritis, anorexia, etc.) or destructive behaviors (including but not limited to self-mutilation, escaping, destroying, knocking, chewing or even swallowing room stuffs (including but not limited to bed rack, mattress, towel, toys, bones, snacks, etc.) whereas such destructive behaviors may result in injuries.
- In the event that two pets are staying in a same room (which such would only happen per your instructions), your pets may compete for food, toys, etc. and thereby causing injuries.
- Your pets may fight against other pets when they are having social time or playing time with others and thereby causing injuries (including but not limited to fractures to bones, joint (knee, pelvis, hip, etc.) dislocation, prolapsed intervertebral disc, injuries to knee ligaments, injuries to hind foot, etc.) . Such injuries may also be caused by the activity movements of your pets.
- In the event that your pets are having deep stomach, when they have meals or drinks, stomach flipping / bloating might occasionally happen. There are indeed risks for death for stomach flipping / bloating.
- Your pets may be at risk of suffering from heat stroke, especially if your pets are with thick hairs, flat nose, obese, aging, etc.
- Your pets may be at risk of suffering from flea fever if they are not regularly receiving anti-flea treatments.
- Your pets may be at risk of suffering from stroke, especially if your pets are over 8years old.
- Your pets may be at risk of suffering from skin diseases and hair knotting problems if they do not have regular showering or hair treatment. (We strongly recommends that pets shall have at least one showering and hair treatment every 7-10 days)
- With respect, our environment and care arrangements are specially designated for your pets, which we are confident that your pets would enjoy our place(s) and service(s) very much. Accordingly, when you pets go back to their own home, they may be unhappy (e.g. refuse to eat) for leaving us for a short while.
PICK UP and DROP OFF SERVICE
- Again, when your pets are in use of our pick up and drop off service, your pets may think that they would be brought to newly strange places or even abandoned and therefore may have symptoms on separation anxiety resulting in destructive behaviors (including but not limited to chewing cage), sometimes your pets may even be over-reactive and thereby suffer from heat stroke, heart attack, particularly those pets which are with thick hairs, flat nose, obese, aging.
- Your pets may be uncooperative when they are moved in / out to / from the pet cages which may result in injuries (including but not limited to fractures to bones, joint (knee, pelvis, hip, etc.) dislocation, prolapsed intervertebral disc, injuries to knee ligaments, injuries to hind foot, etc.).
- In the event that your pets have been fed up less than two hours before we picking them up, your pets may suffer from digestion difficulties or vomiting.
- Your pets may escape.
GROOMING SERVICE
- Your pets may be agitated thereby causing injuries (including but not limited to fractures to bones, joint (knee, pelvis, hip, etc.) dislocation, prolapsed intervertebral disc, injuries to knee ligaments, injuries to hind foot, etc.); your pets may also suffer from heat stroke, heart attack, particularly those pets which are with thick hairs, flat nose, obese, aging.
- Your pets may be allergic to the grooming service tools.
DAILY CARING WITH SWIMMING POOL SERVICE & PHYSIOTHERAPY
- Your pets may be at risk of drowning.
- The hair of your pets may be knotted after swimming and / or showering.
- Your pets may fight against other pets thereby causing injuries (including but not limited to fractures to bones, joint (knee, pelvis, hip, etc.) dislocation, prolapsed intervertebral disc, injuries to knee ligaments, injuries to hind foot, etc.). Such injuries may also be caused by the activity movements of your pets.
- Your pets may suffer from pneumonia or aural hematoma after swimming.
- When your pets are receiving physiotherapy, they may due to activities suffer from heat stroke, heart attack, particularly those pets which are with thick hairs, flat nose, obese, aging; meanwhile, it is not guaranteed that physiotherapy can improve your pets’ conditions, sometimes there can even be reverse impact.
On the other hand, occasionally pets would have the following hidden health problems:- 1) defects in organs like heart, liver, kidney, pancreas, spleen, etc.; 2) latent Infection of Tick Fever (Babesia & Ehrlichia Disease); 3) latent infection of Heartworm Disease, which the aforesaid cannot be identified unless comprehensive medical check is performed on the pets. (We strongly recommends that you shall arrange comprehensive medical check for your pets regularly.) Accordingly, there are possibilities that pets will suddenly suffer from illnesses arising from the aforesaid hidden health problems, whereby, again, we cannot assume any liabilities therefore.
Please do not panic. Please also be assured that it is not a must that the aforesaid would happen on your pets, just that we would like to humbly beg for your understandings that there could be something out of our control and we cannot guarantee that all unpredictable accidents would be avoided. (Of course if situations are happened and known to us, we will immediately make appropriate arrangements (e.g. if pets are found for having aggressive behavior we will immediately stop arranging activities therefor (apology for that no refund will be made)) (e.g. if pets are having any conditions we will in accordance with the service agreement send the same for medication) Still, as promised in the very beginning of this letter, we would try our very best to eliminate all the accidents and to reveal our slogan!